Help & support
Quick answers, and how to reach us.
Frequently asked questions
How do I delete my account and data?
In the app go to Profile → Delete Account and confirm. This removes your profiles, reports, results, AI summaries and your sign-in. You can also email us. See delete your account.
A result was read incorrectly. What should I do?
Compare it with the original report and rely on the report. Email us the details so we can improve reading accuracy, and do not make health decisions from a value you cannot verify.
How do I cancel my subscription?
On iPhone open Settings → your name → Subscriptions. On Android open Google Play → Profile → Payments & subscriptions → Subscriptions. Cancel Labgist there.
I bought Premium but the app still says Free.
Open Profile → Restore purchases while signed in with the same account you bought with. If it still does not update, email us the receipt.
Which files can I upload?
PDF, JPG and PNG, up to 20 MB each, and PDFs up to 30 pages.
The app says I reached the free limit.
Free accounts can analyse 5 reports a month and keep 2 patient profiles. The monthly count resets at the start of each month, or you can upgrade to Premium.
Which sign-in options are supported?
Sign in with Google on Android and iPhone, and Sign in with Apple on iPhone.
Report a problem
Email us the device and app version (Profile screen), what you expected and what happened. Screenshots help, but please hide personal details.